ADO HELP CENTER
ADO E Bike
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ADO HELP CENTER
👋 What Can We Help?
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Ship
how to replace the rear red lightç
Where to buy belt
Battery
Contact
The E-Bike
How to install and use the throttle（A16/A20/A20F）
Why should I choose ADO?
What is the difference between the International and EU versions? Which option is best for me?
Is ADO Air 20 certified?
What’s the difference between A20+ and A20F+?
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The App
How to use the APP?
How to connect a mobile phone to ADO EBIKE APP？
My ADO e-bike cannot be linked to the app. What should I do？
Can I connect several bikes with my ADO app?
How can I share my bike with someone else?
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Maintenance
How to maintain the bike?
Tutorials for maintenance and accessories (A16, A20, A20F)
How can I repair a puncture?
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The After-Sales Support
What about after-sales?
Do you offer a warranty?
What about the warranty policy?
What is not covered in the warranty policy?
What should I do if my bike breaks out of the warranty period?
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The Purchase
Where can I purchase an ADO e-bike?
Where can I find my order number?
Which payment method does ADO accept?
Can I change my order? or cancel it?
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The Accessory
Can I equip accessories on my bike?
What component/accessory could I change by myself?
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The Battery
Is the battery replaceable?
Does the e-bike come with a battery, or do I need to buy it separately?
How much does the battery cost, if I need to buy it in advance or if the battery doesn't work?
What is battery life?
How does the bike work in low temperatures?
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The Delivery
Shipping time
Which logistics service provider does ADO use?
When will I receive my bike?
Will I receive the bike fully assembled?
What's the size and weight of the package?
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The E-Bike
How to connect a mobile phone to ADO EBIKE APP？
The After-Sales Support
Where can I purchase an ADO e-bike?
What about after-sales?
The App
How to use the APP?
How to install and use the throttle（A16/A20/A20F）
The Battery
When will I receive my bike?