ADO HELP CENTER
ADO E Bike
ADO E Bike
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ADO HELP CENTER
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Technical support
ADO Air 20
ADO Air 28
ADO Air 30
ADO Air Carbon
ADO Air One
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After-sales Service
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After-sales service centre
Warranty Policy
What about after-sales?
How to repair my bike?
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The Bike
Is the ADO Air Carbon road legal？
What kind of rider does ADO Air Carbon suit?
What are the differences between the Air 28 Pro and the Air 28?
Is the ADO Air 28 Pro road legal？
Why should I choose ADO?
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The App
How does pairing information appear？
My ADO e-bike cannot be linked to the app. What should I do？
Can I connect several bikes with my ADO app?
How can I share my bike with someone else?
How to use the APP?
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Maintenance
How to maintain the bike?
Tutorials for maintenance and accessories
How can I repair a puncture?
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The Purchase
Where can I purchase an ADO e-bike?
Where can I find my order number?
Which payment method does ADO accept?
Can I change my order? or cancel it?
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The Accessory
Can I equip accessories on my bike?
What component/accessory could I change by myself?
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The Battery
Is the battery replaceable?
Does the e-bike come with a battery, or do I need to buy it separately?
How much does the battery cost, if I need to buy it in advance or if the battery doesn't work?
What is battery life?
How does the bike work in low temperatures?
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The Delivery
Shipping time
Which logistics service provider does ADO use?
When will I receive my bike?
Will I receive the bike fully assembled?
What's the size and weight of the package?
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After-sales service centre
Where can I purchase an ADO e-bike?
After-sales Service
The Bike
Maintenance
Fault Code Checklist
The App
The Purchase
What about after-sales?
How to use the APP?