What about the warranty policy?
Limited Warranty
1）Lifelong Technical Support
ADO brand commits to providing lifetime technical service to ADO users. If needed, please contact us at support@adoebike.com.
2）Covered Products
ADO Ebike will replace any component that is deemed to be defective or damaged (including damage incurred during shipment), except in case of user error. The warranty covers the listed products and follows the terms below:
Parts | Warranty Time | Warranty Policy | |
Structural parts | （1) Frame | 5 years | Please feel free to contact support@adoebike.com for questions about product installation and accessory adjustments. We will provide professional online technical support. Note: After the secondary assembly of the drive system and transmission system, secondary debugging is required. Please refer to the following instructions :1. Refer to “SUPPORT- ADO Ebike Repair Video” to download the debugging video and debug it.2. Go to the local maintenance point for help according to the video. |
（2）front fork | 1 year | ||
（3）seat tube | 1 year | ||
（4）handlebar | 1 year | ||
（5）headset stem | 1 year | ||
（6）brake handle | 1 year | ||
（7）brake lever | 1 year | ||
（8） Sprocket crank | 1 year | ||
（9） Chain wheel | 1 year | ||
（10) Thumb shifter | 1 year | ||
（11） Derailleur | 1 year | ||
Electric parts | （1）charger | 1 year | |
（2）battery | 1 year | ||
（3）motor | 1 year | ||
（4）controller | 1 year | ||
（5）instrument | 1 year | ||
（6）booster | 1 year | ||
（7）USB charger | 1 year | ||
（8）Acceleration handle | 1 year | ||
（9）2in1 switch | 1 year | ||
（10） Headlight | 1 year | ||
Wearing parts | Handle grip, saddle, pedal, tire, fender, etc. wearing parts with no warranty time. If there is any damage during use, please buy from the ADO official store ( www.adoebike.com); | ||
Note:
Frame issues excluded from this warranty include but are not limited to:
Corrosion
Paint fade, scratches, and impact marks
Impact damage
Non-reversible modification (such as drilling or welding)
Chain guard mounted to the frame, if applicable
Battery non-warranty situation：
Defects or damage resulting from accidents, abuse, misuse, abnormal use (including but not limited to stunt riding, racing, or other similar activities not consistent with the intended use of the Products), improper storage, abnormal exposure to liquid, chemical exposure, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress;
Defects or damage caused by private modification;
Scratches, dents, and cosmetic damage, unless caused by ADO Ebike.
Claims Process
1) Warranty Claims
All claims to this warranty must be made through ADO Ebike and submitted to support@adoebike.com. Proof of purchase and photos or videos of the damaged product is required to be submitted alongside any warranty request.
Before making a warranty claim, you are encouraged to contact ADO Ebike via support@adoebike.com, as there may be a simple fix for your problem that does not necessitate filing a claim. Valid warranty claims made within 1 year of the initial purchase will be processed through ADO Ebike.
A deposit is required to replace the LCD display, motor, controller, and/or battery, which will be refunded in full upon receipt by ADO Ebike of the parts that need to be replaced.
ADO Ebike will not replace any part without first seeing photos or video of the damaged product. Customers must provide this evidence by email.
Attention: ADO Ebike will offer free components and replacement parts (while shipping fees are not included), and any installation fees will not be covered by ADO Ebike without the after-sales team’s authorization.
2) Shipping Damage Claims
In rare instances, the item received may be damaged during transportation. If shipping damage occurs, please contact support@adoebike.com and provide us with a photo or video proof.
No free accessories are eligible for replacement or compensation if they are scratched during transportation.
3) When Your Bike Is Still Under Warranty
When your bike is still under warranty, we will do our best to repair it if there is a quality problem, but when ADO Ebike’s after-sales engineers believe that the repair does not meet ADO Ebike’s commitment to our customers, we will replace it with a sample bike of the same class, depending on the actual situation. Please contact support@adoebike.com and provide us with a photo or video proof.
Notice:
We will not accept shipping damage claims filed more than 7 days after receipt of any products.
For offline bicycle store repair services like Velotooler, ADO Ebike will only provide free replacement parts. We do not reimburse any labor costs incurred by the repair service.
Additional
You agree to all of the above by default when you place an order.
This warranty is provided by ADO from the date of purchase to the original owner only and is non-transferable. In no event shall ado be liable for any direct, incidental, or consequential damages, including, but not limited to, damages for personal injury, property damage, or economic loss, whether based on contract, warranty, negligence, product liability, or any other theory.
ADO makes no other warranties, expressed or implied. all implied warranties, including the warranties of merchantability and fitness for a particular purpose, are limited in time to the express warranties set forth above.
Warranty details may vary by frame type and/or country. This warranty gives you specific legal rights and you may have other rights which may vary from place to place. This warranty does not affect your legal rights.