How to repair my bike? | ADO HELP CENTER

To initiate the warranty process, you must contact and inform the customer service of ADO at [email protected]. We may request you to show the proof of purchase and the most detailed description possible about the issue and photo and/or video materials if possible. Please note that before the issue is completely resolved, you should stop using the product(s) for your safety.

The customer service of ADO will work with you on the problem with your product(s) to identify potential resolutions. Depending on your situation, possible remedies may be:

We guide you to perform simple fixes by yourself;
We lead you to one of the official service points;
We allow you to use a professional bicycle workshop of your choice and reimburse the repair costs incurred or we transport the product(s) back to ADO for handling;
We will instruct you regarding the procedure;
The defective component will be replaced with another original component or with another equivalent component;
If necessary, you or the professional bicycle workshop of your choice will be provided with the replacement component.

Need maintenance?

For standard bike maintenance and repair, like a puncture or replacing your brake pads, you can also go to our designated cooperative bicycle store in the UK or Germany.

UK :

Luno Fashion Limited

Address: Cardiff 82 Seawall Road
Germany:

      CLS Dafa GmbH

      Adresse：Draisstraße 10 Bruchsal Baden-Württemberg Germany

      Phone：072515098806

Quality Issues Reimbursement:

If you believe your product is defective and was purchased from our official website adoebike.com within the past year, please contact us at [email protected] with photos or videos containing the actual defect as there may be a simple solution to your problem. The Adoebike support team can provide you with a technical solution.

Note: Customers are requested to keep the box during the return period. If there is no outer box to send back the product and it affects the secondary sale of the product, you will not be able to enjoy the return policy because of the special nature of the product.